Dasar bayaran balik

Return&refund policy

We are happy to accept returns and issue replacements for faulty items, however we do not offer refunds for:

change of mind or
for worn or
damaged items.
Faulty or damaged products

COMMONLABS strives to ensure that all items sold on our website are all of the highest quality. We thoroughly check and carefully package your order before sending it. If however, you receive a faulty or damaged item, please contact us immediately at commonlabsmalaysia@gmail.com to discuss the appropriate action. All issues are dealt with on a case by case basis.

How to make a return or exchange Contact us with your request at commonlabsmalaysia@gmail.com within 15 days of receiving your purchase so we can look out for your returns. You would also need to attach a copy of your order invoice together with your return package. Your replacement item/ store credit will be sent to you within 3-7 business days upon receiving the return item. Refunds should be processed within 2 weeks.

* If in a rare occurrence you receive a faulty or damaged item, please contact us by email at commonlabsmalaysia@gmail.com so we can assist you promptly.

For invoice of domain, please refer to the other email that I forwarded.